Frequently Asked Questions
Everything you need to know about your Mokwheel e-bike experience.
How long does shipping take for a new Mokwheel e-bike?
Orders are typically processed within 1-2 business days. Once shipped, delivery usually takes 3-7 business days depending on your location within the continental United States.
What is the range of a Mokwheel electric bike on a single charge?
Our e-bikes generally offer a range of 30 to 60 miles per charge. This varies based on the specific model, rider weight, terrain, and the level of pedal assist used.
Do Mokwheel e-bikes come with a warranty?
Yes, every Mokwheel e-bike comes with a 2-year limited warranty that covers manufacturing defects in the frame, motor, battery, and electronic components.
What is your return policy if I am not satisfied?
We offer a 15-day return policy for unused bikes in their original packaging. Please note that return shipping fees and a restocking fee may apply.
Are Mokwheel e-bikes water-resistant?
Our bikes are rated IPX4 or higher, meaning they are resistant to splashes and light rain. However, they should not be submerged in water or cleaned with high-pressure washers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Klarna or Affirm for flexible monthly payments.